EnergyAustralia has admitted it breached the Electricity Retail Code by failing to make a Solar Sharer Offer available to consumers from 1 July 2026.
From 1 July this year, electricity retailers were required to offer eligible households in New South Wales, South Australia, and South East Queensland access to a Solar Sharer Offer, which provides three hours of free electricity during the day.
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The Solar Sharer Offer is designed to help eligible households save on bills if they can shift their electricity use to the three-hour free usage period.
The Australian Competition and Consumer Commission (ACCC) has accepted a court-enforceable undertaking from EnergyAustralia in which the retailer admits it breached the Electricity Retail Code by failing to meet the deadline to offer this plan.
EnergyAustralia made a Solar Sharer Offer available to consumers on 3 August 2026.
“The Solar Sharer Offer can benefit households that can shift their electricity use to the free usage period,” ACCC commissioner Anna Brakey said.
“EnergyAustralia’s delay in offering the plan initially denied current and prospective consumers the opportunity to access this plan and take advantage of the benefits available.
“As one of the country’s largest energy retailers, we expect EnergyAustralia to have better systems and processes in place to meet its legal obligations,” Brakey said.
EnergyAustralia has also undertaken to:
- continue offering the Solar Sharer Offer to consumers
- report to the ACCC and the Australian Energy Regulator on its compliance
- train staff to assist customers enquiring about the Solar Sharer Offer
- publish and maintain a notice about the undertaking on its website.
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“We are continuing to closely monitor retailers’ compliance with the Solar Sharer Offer requirements,” Brakey said.
