Horizon Power launches Customer Council advisory board

Smiling energy executives pose for photo in front of Horizon Power livery (council)

In a first for any Western Australian utility, the state’s regional energy provider Horizon Power has launched the Horizon Power Customer Council.

The advisory board will provide an important forum through which Horizon Power can collaborate with its customers and stakeholders, and will help members to have a voice to represent their local community and inform Horizon Power’s decision-making.

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The Horizon Power Customer Council, which held its inaugural meeting last Friday at Horizon Power’s Bentley office in Perth, will enable the organisation to receive more direct feedback from its customers and to explore strategic issues and hear community expectations.

This forum will support the business’ obligations as a signatory of the Energy Charter and play an important role in the development of this year’s Disclosure Report. The council will provide practical insights and guidance through to the Executive and Board levels of the business to progress the delivery of energy solutions for regional growth and vibrant communities.

The Customer Council members include customers from the Kimberley, Mid West/Gascoyne, and Esperance/Goldfields regions and stakeholder groups representing the regional business community as well as customers facing vulnerable circumstances.

Members include Chris Mitchell, Kimberley; Justin Lee, Menzies; Connor Davies, Esperance; Kitty Prodonovich, CEO Regional Chamber Commerce and Industry WA; Graham Hansen, Western Australian Council of Social Service; Brent Savage, Energy Policy WA.

The council also includes Horizon Power’s CEO, Stephanie Unwin, executive general manager, customer and community, Krystal Skinner and Louisa Frome, senior manager, marketing and insights.

Horizon Power customers live and work across 2.3 million square kilometres, which makes the energy provider responsible for delivering energy solutions across the largest geographical catchment of any Australian power provider.

Stephanie Unwin said the council would play a critical role as Horizon Power supported the unique needs of some of the most remote communities in the world.

“The energy industry is going through such rapid change, and it is vital that we have a strong connection with our customers, so they are well informed but also have a voice on projects and issues that matter to them and their community.”

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The council will provide practical advice and guidance to Horizon Power on customer and broader community issues so the organisation can enhance its support for them and promote continuous improvement, she explained.

“We are proud to be delivering innovative, renewable energy solutions to support regional growth and vibrant communities and this initiative will help us to gather valuable feedback on these key projects and strategies under development.”

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