EnergyAustralia to move call centre to Manila

EnergyAustralia to move call centre to Manila

Electricity and gas supplier EnergyAustralia is set to close one of its three call centres, with functions moving to the Philippines as it seeks further gains in efficiency and costs to improve business performance.

While media reported around 300 jobs will be lost, the figure is yet to be determined as some staff may secure a role at the company’s Melbourne-based call centre.

The announcement followed a reduction of about 150 roles at EnergyAustralia’s head office in Melbourne’s CBD earlier this year. A spokesman for the company – owned by Hong Kong-based and listed CLP Group – said the decision was not taken lightly.

The company, which supplies gas and power to 2.6 million customers in Australia, has announced it is expanding in other areas such as home services and next generation products and services.

The reductions add to hundreds of job cuts already announced across the energy sector by Energy Australia’s larger competitors AGL Energy and Origin Energy.