Victoria leads the way in customer switching

Victoria continues to lead energy customer switching in Australia, with rates around 8 per cent for both electricity and gas retailer switching in the year June 2012-13, according to the Australian Energy Regulator’s first annual retail energy market report.

The data suggests the rate of consumer switching has increased, with more electricity and gas consumers choosing to shop around than in the June 2011-12 period.

The second highest switching rates were recorded in New South Wales, with around 6.5 per cent of electricity customers and about 5 per cent of gas customers choosing alternative providers. Rates in South Australia remain steady, with a slight decrease recorded in Queensland.

Billing, prices and overcharging were the main reasons customers complained to their retailer, with several complaints escalated to the relevant energy ombudsman, according to the report.