Rule change to avoid meter installation delays

The Federal Government is submitting a rule change request to the Australian Energy Market Commission (AEMC) to introduce maximum timeframes for meter installations.

The rule change will see electricity customers avoid delays in getting new or replacement smart meters, Energy Minister Josh Frydenberg said.

“Previously, networks had a service condition imposed upon them to install new meters within six days, but since the responsibility has shifted to retailers, there is no longer a maximum timeframe for installation,” he said.

“Consumers have a right to expect when they want a new smart meter, it should be installed promptly and without unnecessary delay.

“Timely installation means customers will be able to experience the benefits of new technology and energy services as quickly as possible, helping them manage their electricity bills and to get the most from their solar, storage and other energy technologies.

“Smart meters also present an opportunity to link energy systems with smart devices in homes and businesses, providing a foundation for multi-services architecture for the internet of things.”