Amazon Web Services (AWS) an Amazon.com company, today announced that Origin Energy has chosen AWS as its preferred cloud provider to drive its digital transformation and improve overall customer experience. Origin has migrated more than 60 per cent of its workloads to AWS, covering the majority of its mission-critical workloads including billing and customer care, energy trading, operations management, and its enterprise data lake.
The migration to AWS will help Origin achieve its goal to operate 100 per cent in the cloud and close all primary data centres by 2021.
Origin uses a full suite of AWS services, including data analytics, machine learning (ML), business productivity applications, compute, security, storage, and databases, to access greater insights, drive operational efficiency, and help deliver new services. Since 2016, Origin has worked with AWS to launch new services to improve and simplify the customer experience, enabling customers to track their usage, manage bills and payments, and connect with customer service agents via the company’s website and mobile app. The rollout of Origin’s new retail operating model with United Kingdom energy technology group, Octopus Energy, using its customer platform Kraken, is expected to help the company further improve customer service and reduce operating costs, and will run on AWS.
Using AWS, Origin is operating its core business more efficiently, reducing billing processing times by 30 per cent, improving operational report run times by 84 per cent, and reducing the cost of running technology infrastructure by 50 per cent. Origin trades electricity and gas with software built on AWS using serverless technology to provide the scale and reliability required for real-time spot markets to match the supply of electricity from power stations with consumption by households and businesses. This complements a recent migration of the company’s asset intelligence suite which collects data from Origin’s generation facilities, such as natural gas, solar, and wind power stations, to allow their support centre teams to use predictive analytics to identify potential maintenance or operational disruptions and run the assets remotely and securely from the cloud.
Origin is also working with AWS and other technology providers to deliver a Cloud Academy training and enablement program designed to provide employees with the skills needed to innovate with cloud and ML technologies. Origin will provide access to training for more than 500 employees, and aims to certify more than 100 by July 2020. Through the Cloud Academy, employees will develop the skills needed to implement cloud technologies at scale, make better data-driven business decisions, and innovate new services to drive improved outcomes for consumers.