CitiPower and Powercor Australia have taken top gong at the prestigious Australian Service Excellence Awards’, hosted by the Customer Service Institute of Australia (CSIA).
The CSIA “Best of the Best 2012” awards recognise achievement; high standards of management and training; and commitment to excellence in customer service.
The winners of this year’s awards were chosen from a field of Australia’s top and most successful customer service organisations.
CitiPower and Powercor general manager customer service Brendan Bloore said the recognition is a great result for the brands and their one million electricity distribution customers in Melbourne and across Western and Central Victoria.
“The Australian electricity industry is changing rapidly, and is under more scrutiny than ever before. Many of the changes are beyond our control, but what we can do is strive to deliver service that meets or exceeds our customer’s expectations,” Mr Bloore said.
“We don’t claim to get it right every single time, but we are continuing to work on ways to increase customer satisfaction.”
This year, CSIA national awards were given to other major companies and organisations including ANZ, Australia Post, HP, MLC, the Salvation Army and Virgin Australia.
CSIA executive director Brett Whitford said both CitiPower and Powercor demonstrated they are leaders in customer service.
“All our winners and finalists are working hard towards service excellence and their achievements in customer service have shown a true commitment to putting the customer first in today’s competitive business climate,” Mr Whitford said.
“It is especially noteworthy that this award comes several years into the smart meter rollout, which is providing our company with a unique opportunity to engage with every single customer in our service territories.
“Overall customer satisfaction of the CitiPower and Powercor smart meter rollout has been very high, despite some parts of the community and media being critical of the technology.”