Energy regulator consults with customer group

The Australian Energy Regulator’s (AER) rule change proposal to the Australian Energy Market Commission on the national framework for economic regulation of network service providers was a mtter of discussion at the sixth meeting of its Customer Consultative Group (CCG) in late October.

The meeting covered a range of topics relevant to energy customers, including an overview of the AER’s statement of approach to retail market compliance and enforcement when the Retail Law and Retail Rules commence on 1 July 2012. It also provided outcomes of the CCG’s July workshop on consumer engagement strategies and the AER’s proposed education strategy in the lead-up to the commencement of its new statutory responsibilities.

There was also discussion about the development of the AER’s internet price comparator and the survey being run to inform the name of the price comparator website. This was the final meeting of the inaugural membership of the CCG and the AER extended its thanks to members, including the Australian Council of Social Service, Australian Council on the Ageing, Australian Industry Group, Brotherhood of St Laurence, Consumer Action Law Centre and Consumer Utilities Advocacy Centre.

Calls for expressions of interest in joining the CCG next year are now open and close on Monday 28 November 2011.

Interested groups with experience of issues affecting energy customers are encouraged to apply.

It is anticipated that the group’s next meeting will be held in February 2012.

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