Fifteen CEOs from the Australian energy industry have developed a charter to ensure consumers have confidence in the electricity sector.
The group, which is made up of businesses including AGL, Aurora Energy and Stanwell, has released a Consultation Draft of the Energy Charter.
AGL Energy interim CEO Brett Redman said the idea behind the charter is simple – to deliver better outcomes for customers.
“In the past, companies in the energy supply chain have worked individually,” he said.
“There’s been no shared industry commitment to customers and little coordination between companies when it comes to helping customers resolve problems.
“This charter sets clear commitments to put customers first in decision-making, to work together as an industry to improve affordability, and to provide energy in a reliable and sustainable way.
“More than just words, the charter puts forward clear actions on how to achieve these shared goals and we look forward to the benefits it will bring customers and our industry.”
Energy Consumers Australia CEO Rosemary Sinclair said how companies respond to the crisis of high electricity prices in the next 12 months will be telling.
“The charter is an important part of the mix,” Ms Sinclair said.
“It demonstrates industry is up to the conversation and ready to work together for the significant cultural change required to place consumer outcomes at the centre of their business decision-making.”
Submissions close October 17.