AGL launches personalised energy voice service

AGL has launched a new service that allows customers to manage their energy account with their voice using the Google Assistant.

AGL Action allows customers to perform a range of tasks like switching to electronic billing or checking their account balance without having to log into their online account or make a phone call.

“With so many of our customers owning smart phones, we developed the AGL Action so they could obtain information about their AGL bill and usage quickly and easily with their voice through the Google Assistant,” chief customer officer Melissa Reynolds said.

“Any AGL customer with a compatible device including Android and iOS phones or smart speakers like Google Home or Google Home Mini can download the Google Assistant and start using the AGL Action.

“Once their AGL accounts are linked to the Google Assistant by going to Google Home or the Google Assistant, searching AGL and logging into their AGL accounts, all they need to do is say ‘Hey Google, talk to AGL’.

“When they receive a voice response from their phone or other device, they can ask questions about their electricity or gas bill.

“The advantage for customers is that they no longer have to log in to their AGL account or wait on the phone so it’s more convenient.”

Customers can ask for their account balance, bill amount, when their bill is due, and for tips on saving energy.

“We are excited to be the first energy company in the country to provide a service via the Google Assistant where we integrate the customers usage and billing status into the answer, ensuring AGL provides a more personalised service for our customers,” Ms Reynolds said.