Vulnerable AGL customers won’t pay late fees under new package

power costs, electricity costs

AGL has announced is new A Fairer Way package to benefit low-income and vulnerable customers.

AGL CEO and managing director Andy Vesey said over the next two months, AGL will be rolling out the package, which includes a suite of changes to its energy products, aimed at delivering fairer outcomes for all consumers and to encourage engagement with the competitive retail energy market.

“We have seen extremely competitive discounting across deregulated energy markets, in particular in Victoria,” Mr Vesey said.

“AGL’s current offers include 32 per cent off usage charges for electricity and 18 per cent for gas. We encourage customers to shop around to take advantage of these discounted products.

“We do acknowledge however, that not all customers have engaged with the market to access these competitive and heavy discounts.

“So we want to make sure that in this essential service market we have tailored products available for our most vulnerable consumers who are struggling to make ends meet.”

The new package will mean concession card and hardship program customers are not charged late fees.

It will also see customers participating in AGL’s hardship program, Staying Connected offered guaranteed (non-conditional) discounts.

Victorian customers on a Standard Retail Contract who receive a government energy concession will also automatically receive a 15 per cent discount off their electricity usage charges, applying from March 5, 2017.

This package delivers a fairer deal for households who rely on affordable and secure energy supplies as they deal with the full spectrum of cost of living pressures.