Intelligent energy software platform Kaluza, and retailer/generator AGL Energy have announced the successful migration of OVO Energy Australia customers to the Kaluza platform.
In 2021, AGL and OVO Energy announced a joint venture to bring innovative digital energy services to Australia through the Kaluza platform.
Related article: AGL partners with Kaluza for EV charging offer
Migration of OVO Energy Australia customers was remarkably fast and agile as Kaluza localised its SaaS platform to the Australian market in an expeditious timeframe. This complete customer migration clearly demonstrates the platform’s ability to localise for new markets rapidly, handling different types of tariffs, time zones and currencies.
All OVO Energy Australia customers are now benefiting from an online experience which allows customers to monitor their energy use and costs in real time and explore new low-carbon services. For OVO customers in the UK, Kaluza’s award-winning digital experience has improved key customer experience metrics, reducing customer contact by a third and improving billing health by 81%.
AGL and Kaluza have been looking to pioneer new products and services to reduce costs and carbon emissions for customers. This includes the ChargeOn trial launched last year where Kaluza partnered with AGL on a managed charging program for electric vehicles (EV) customers, which resulted in 98% of the participating EV charging being shifted to off-peak times, unlocking up to $20 savings per month.
Related article: AGL launches Electrify Now to help customers decarbonise
AGL chief customer officer Jo Egan said, “AGL is pleased to have completed the localisation of the market-leading Kaluza platform for the OVO Energy Australian customer base. Through our joint venture, AGL and OVO are bringing world-class technology and innovation to Australia, ensuring customers have choice and flexibility when it comes to their essential services. This aligns with AGL’s commitment to improving the customer experience, while supporting them to find new ways to lower their emissions and reduce their energy costs.”
