Local energy provider ActewAGL has taken out the top position in energy sector customer service against national players Red Energy, Origin Energy and Energy Australia.
The ActewAGL team retained its top rank for the 14th consecutive quarter in the CSBA Sense CX Quarterly Best in Sector Awards for energy. The awards measure a number of factors considered essential to an exceptional customer experience.
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ActewAGL achieved the highest score for ‘success’, a rating that ranks a team’s ability to achieve the customers’ desired outcome on completion of a call. Likewise, the highest rating for sentiment affirms ActewAGL’s customer positivity rating. Both metrics are measured after each customer call.
“In everything we do, there is an enormous sense of local pride. This award is a testament to the dedicated team based right here in Canberra who genuinely care about meeting and exceeding the needs of our customers and their community,” ActewAGL general manager retail Rachael Turner said.
ActewAGL sits alongside the achievements of other prestigious sector winners, including Qantas Super, Westpac and Mazda.
“Striving to continuously improve customer interactions is not just a nice-to-have; it’s crucial just keep with the top performers,” CSBA general manager QA and training Narelle Warburton said.
“The team at ActewAGL have worked hard to raise the standard of customer service in the energy sector, and we congratulate them again on this win.”
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ActewAGL is one of the Australian Capital Territory’s largest employers, operating 100 per cent of their business from the heart of Canberra with a multitude of innovative and sustainable services delivered to locals, by locals.
ActewAGL supports local partnerships, sustainability initiatives, charitable grants and a host of other mutually beneficial community programs.