National energy retail competition review released

The Australian Energy Market Commission (AEMC) has released its fourth annual review of the state of competition in retail energy markets across the national electricity market (NEM).

The review includes Queensland, New South Wales, Victoria, South Australia, Tasmania and the Australian Capital Territory and makes a number of recommendations to improve customer outcomes.

The review found energy consumers have more choices to manage their energy use and are looking to take up new technology options:

  • 20 per cent of consumers surveyed now have solar panels
  • 21 per cent are likely to adopt battery storage in the next two years
  • 18 per cent are likely to take up a home energy management system in the next two years.
  • New retailers are entering the market with new business models and pricing structures.
  • At the same time, new energy service providers are introducing technology, digital platforms and software solutions to create simple service offers for consumers. This is forcing traditional retailers to compete not just on price, but with more innovative products and services.

Overall, competitive retail market indicators continue to improve in jurisdictions with price deregulation.

By shopping around some households can save 38 per cent or $507 on their yearly electricity bill and 30 per cent or $285 on gas, according to the review.

It found residential consumers are more aware of their choices with more than 90 per cent of energy consumers knowing they can choose their retailer, and around 80 per cent of residential consumers actively choosing their current energy offer.

The report makes a number of recommendations to make it easier for customers to take advantage of competition and make the best energy choices for their household or business.

AEMC chair John Pierce said customers today have more options to manage their energy use, but for most people, understanding the details of energy plans and new energy products and services is low.

“The review recommends a range of programs to build awareness of cost savings, concession and hardship schemes, comparison websites and other essential information to help consumers choose the offer or product that’s right for them,” he said.

The review found that while retail competition is stronger and delivering benefits for consumers, higher wholesale costs are driving up retail prices.

Rising wholesale energy market costs are being driven by a range of factors, including the increasing costs of hedging contracts.

Fewer generators can provide hedging contracts due to the lack of an emissions reduction policy that is properly integrated with the energy market, while generator retirements are reducing the supply of contracts.

This, along with higher gas prices, is increasing the costs of doing business for electricity retailers, especially smaller retailers with innovative offerings.

The risk of these electricity retailers leaving the market is growing.

Mr Pierce said we are seeing a two-speed market.

“While competition is driving innovation and new choices for consumers in the retail market, these benefits are under threat by a wholesale market with rising costs,” Mr Pierce said.

“It’s critical that future policy on emissions reduction facilitates commercial investment in generation in the right place at the right time, and supports a liquid forward contracts market so retailers can effectively manage their risk and keep prices as low as possible for consumers.”

The review found that a lack of liquidity in the contract market was creating a barrier to retailer entry and expansion, particularly in South Australia.

This risk to retail competition offsets the positive trend of decreasing market concentration. The review found that the market share of the big three retailers – AGL, Origin and Energy Australia – who currently supply 70 per cent of customers in the national electricity market, decreased, while the market share of second tier retailers is increasing.