Looking forward: Unified communications and the future of remote work for business continuity

By Pia Rios

Today’s current conditions and trading environments are pushing companies to rethink their business contingency plans and incorporate flexible elements into their workplace arrangements. One such solution is adapting to a remote work setup.

In recent years remote working has more than doubled and is predicted to grow exponentially. The topic of organisational health, employee well-being, business flexibility and continuity has recently become well publicised topics. Regardless of size and industry, business will need to embrace these evolving challenges and adapt with relevant technology and solutions accordingly. Remote and flexible working arrangements will become more prevalent; and in my opinion – to adapt will be paramount to ensure we all keep abreast of these demands! 

While a remote working strategy isn’t new for some companies, several other organisations have just begun the transition from the office to working from home. 

As this journey commences, the real challenge lies in choosing an appropriate communication solution which is relevant and adaptable with limited down time and complexity to ensure that everyone remains connected, engaged and can collaborate easily across departments and within specific team members. 

Other than the traditional communication channels used today like voice, email and SMS, other options now also include: 

  • Chat or instant message: Encourages real-time collaboration, quick Q&A, as well as sharing of announcements and time-sensitive information. 
  • Video: Immediately connects remote employees for collaborative meetings. Makes it easier for open communication and explain complicated information. 
  • Phone: Voice calls hosted over the web is useful for communicating sensitive or complicated information. Saves time over chat and email-based communication. 
  • Web conferencing: Used for meetings where more than two people are involved, for better collaboration and understanding of the task at hand.  

Related article: How the energy sector can embrace process automation

Unified comms and the future of working remotely

Advancement in technology have allowed the integration of multiple communication tools and services onto one platform. This is unified communications. It combines voice and video calling, video conferencing, and file sharing.  

With remote work, unified comms allow team members to collaborate and communicate on any device – whenever and wherever. Remote and office staff can seamlessly switch between an office phone and mobile application, to instant-messaging or video conferencing while maintaining connection. 

In addition, using unified communications for the remote working environments has the added benefit of reducing costs, boosting productivity, enhancing effectiveness and improving the decision-making processes. 

Enabling remote working as part of business resilience 

As an organisation that specialises in business communication technology, mobilising remote working as part of our business contingency plan was simply an extension of our current services which we have been offering Australian businesses for more than a decade. The demand for a reliable unified comms solution continues to grow as companies seek to future proof their communications technology for resilience and mobility. 

Prior to the extended working restrictions and social distancing being enforced, we had already taken the steps to mobilize our remote working model for both our domestic and international teams across sales, marketing, technical and customer support. This has allowed us to seamlessly and effectively re-establish our “business as usual” model. 

Perhaps you, or organisations you know may be considering the need for a temporary or permanent remote working change or solution? 

One our unified solutions specialists would be happy to assist you further. Call us: 1300 255 835 or visit us at  www.alltel.com.au

Pia Rios is head of marketing at Alltel Australia. Along with a knack for perfection, Pia has a flair for creative campaigns that consistently delight customers. Her expertise in digital marketing, brand, and business communications has been key in helping businesses achieve their marketing goals and bottom line.

Backed by years of experience, she leads the brand’s marketing ambitions. Breaking industry norms of unreliability and technical complexity, Alltel Australia makes communications easy for Australian startups and SMEs so they can focus on the things that matter.

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