Go Energy customers transferred

Transmission towers against sunny blue sky (net zero)

The Australian Energy Regulator (AER) has transferred customers from failed electricity retailer Go Energy to other businesses to ensure the continued supply of essential energy services without interruption.

Go Energy was suspended from the National Electricity Market (NEM) by the Australian Energy Market Operator (AEMO) for failing to comply with requirements. Go Energy’s authorisation to trade in the NEM was revoked from 12am April 2, 2016.

Approximately 2200 electricity customers in the ACT, South Australia, Queensland and NSW have been affected by Go Energy’s failure.

“The AER has ensured that electricity customers of Go Energy were transferred to new retailers. The former customers of Go Energy in these jurisdictions were transferred to ActewAGL Retail, AGL, Origin Energy and EnergyAustralia,” AER board member Jim Cox said.

The AER is responsible for overseeing the national Retailer of Last Resort scheme. The scheme is principally designed to ensure that in the event of retailer failure, arrangements are in place to ensure that customers continue to receive electricity and/or gas supply. If an energy retailer fails, the AER has the power to transfer customers to a new retailer.

The new retailers will be writing to affected customers shortly to explain the arrangement and to ensure that customers are aware of their options for ongoing supply.

There is no obligation on ACT, South Australian, Queensland, or NSW customers to remain with their new retailer.

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