AGL provides energy efficient appliances for hardship customers

energy efficiency

AGL has assisted more than 100 customers undergoing financial hardship to save money on their energy costs by replacing outdated household appliances with energy efficient models.

The AGL Staying Connected program, in partnership with the NSW Department of Planning, Industry and Environment, The Good Guys and Appliances Online has seen customers undergo home energy audits and receive replacement appliances, which are more affordable to run, at no cost.  

AGL’s general manager, customer experience and advocacy, David Bland said AGL hopes these improvements to a home’s energy efficiency help customers undergoing financial hardship to reduce their household costs.

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“We understand over the past year, the impacts of COVID-19 have made household budgets tighter, and one of the biggest grinds on energy bills is tired old appliances,” Mr Bland said.

“Through an energy audit we are able to see if a customer would be better to replace an old refrigerator or television with a more efficient model.

“Simple changes can really make a big difference. Updated LED televisions are 300 per cent more efficient than previous Plasma models and new refrigerators are up to 70 per cent more efficient.

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“We want to support customers through these uncertain times and hope this program takes some pressure off family’s essential services.”

In 2020, AGL registered more than 39,000 customers to its COVID-19 Customer Support Program, providing temporary relief to those experiencing hardship during the first wave of restrictions in Australia.