AGL Energy Limited (AGL) has launched a new version of its mobile app, which gives customers a simple, single view of their energy production from their solar panels as well as their electricity and gas consumption.
AGL was the first major energy retailer to launch a mobile app in the Australian market nearly a year ago. The latest version includes real-time analytics about the performance and efficiency of a customer’s solar rooftop system to their electricity and gas usage data.
The app analyses rooftop system size and age, orientation and local weather conditions to give customers a clear snapshot of their solar system’s performance.
AGL executive general manager energy markets Stephen Mikkelsen said customers have told us they are looking for access to information to enable them to be in more control of their home energy needs.
“Most people don’t know if their solar system is operating at maximum efficiency until one or two bills later, when they may see a drop off in production levels. This loss of production represents a loss of earning potential,” Mr Mikkelsen said.
“Now, with our app, our customers have information about how well their solar system is performing and if it’s not optimised, they can have it fixed quickly and maximise their earning potential. With information like this available in real time, in future customers will be able to use the energy or sell it back to the grid on a daily, even hourly basis.”
The app allows customers to pay bills, view billing information, make projections of future bills to help avoid bill surprises, as well as determine how much and how efficiently their solar system is producing electricity.