With more Australians choose to switch away from gas to electrify, the Australian Energy Market Commission (AEMC) has finalised Australia’s first national framework for customers who want to undertake an abolishment to permanently remove their gas connection.
The new rules establish clear definitions, cost structures, and information requirements for gas abolishment services, filling a gap in energy regulations at a time when residential and small commercial gas demand is projected to fall by around 80% over the next two decades.
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Until now, there have been no consistent national rules for customers wanting to abolish their gas connection. This has led to confusion about the difference between disconnection (which can be reversed) and abolishment (which is permanent), and uncertainty about who should pay.
As more customers leave the gas network, the costs of operating and maintaining it are shared among fewer remaining customers. Without a clear framework, those costs, including the costs of others’ abolishments, risk being passed on to customers who often have the fewest choices about their energy supply: renters, apartment dwellers and low-income households.
AEMC chair Anna Collyer said the framework supports efficient and equitable outcomes as gas demand declines.
“Customers have the right to choose the energy services that work for them, unless there is a safety issue or jurisdictional policy that says otherwise. These rules give customers a clear pathway to leave the gas network on fair terms, while ensuring those who remain are not left paying for someone else’s decision,” she said.
“Importantly, these rules do not create a barrier for customers who want to switch away from gas. Customers can make the switch and then decide whether to disconnect or abolish their gas connection based on what is right for their circumstances.”
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The new framework will be implemented in phases from 2027. Information requirements for distributors commence on 1 October 2026, with retailers to follow by January 2027. Key obligations for abolishment services will take effect at the start of each network’s subsequent access arrangement period.
